Free Course: Designing Digital Services

​We have an exciting opportunity for Welsh third-sector organisations to join us on a design challenge.

​We will explore how digital can improve your service for your users by following the Discover, Define, Develop process.

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Aims

• ​Provide participants with the knowledge and skills to design person-centred digital services.
• ​To inspire them to take advantage of digital approaches to save time and maximise social impact. 

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​Learning outcomes

​​During the course, participants will:

• ​​​Get the opportunity to solve a real-life challenge your organisation is facing
• ​​​Dedicate time and space to test out new ways of working
• ​​​Learn new things about your organisational challenges and needs
• ​​​Receive mentoring and guidance from digital experts
• ​​​Learn how to implement digital tools effectively by following the Service Design process 
• ​​​Experiment with new digital tools
• ​Gain access to resources

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​​Course structure

​Over the eight weeks, there are only three dates you need free in your calendar.

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​Discovery phase

​1. Introduction Webinar: 17th June, 10 am - 1 pm [ONLINE].

• ​The course starts with a half-day webinar where you’ll be introduced to the service design methodology, what the process looks like, and how to better understand user needs.

​You’ll then have four weeks to complete a piece of discovery research focused on understanding where you could be saving time.

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​Define phase

​2. Prototyping Workshop: 17th July, 10 am - 1 pm [IN-PERSON], location TBD.

• ​During this face-to-face interactive workshop, you will be guided through activities to design a new digital prototype of your service.
• ​We will provide lunch and refreshments. We will also reimburse your travel costs.

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​Develop phase

​You’ll have four weeks to test your solution and gather results.

​3. Closing Webinar: 14th August, 10 am - 1 pm [ONLINE]

• ​At the end of the eight weeks, you'll attend a closing webinar where you will share what you've learned throughout the course and celebrate what you've achieved.

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​Self-study tasks

​In between, you’ll be guided through a series of activities that you can complete on your own time.

​We recommend that you allow 2-3 hours a week for the course.

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​Mentor meetings with trainers

​You’ll also have two (or more if you like) mentor meetings with the trainers to catch up on how you're doing and to support you with your project.

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Who is this course for?

​This course is for third-sector organisations based in or delivering a service in Wales.

​​​We encourage two people per organisation to attend the course (although this is not essential). Each person needs to register individually.

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What is Newid?

​​Newid promotes good digital practice across the third sector in Wales. We do this by providing training, support and information. It is a partnership between ProMo Cymru, Cwmpas and WCVA and supported by The Centre for Digital Public Services.

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How is this course funded?

​Welsh Government is funding the facilitation of the course through Newid.