Free Course: Designing Digital Services

Free Course: Designing Digital Services
Photo by ProMo Cymru

We have an exciting opportunity for Welsh third-sector organisations to join us on a design challenge.

​We will explore how digital can improve your service for your users by following the Discover, Define, Develop process.


  • ​Provide participants with the knowledge and skills to design person-centred digital services.
  • ​To inspire them to take advantage of digital approaches to save time and maximise social impact. 

Learning outcomes

​​During the course, participants will:

  • ​​​Get the opportunity to solve a real-life challenge your organisation is facing
  • ​​​Dedicate time and space to test out new ways of working
  • ​​​Learn new things about your organisational challenges and needs
  • ​​​Receive mentoring and guidance from digital experts
  • ​​​Learn how to implement digital tools effectively by following the Service Design process 
  • ​​​Experiment with new digital tools
  • ​Gain access to resources

​​Course structure

​Over the eight weeks, there are only three dates you need free in your calendar.

Discovery phase

1. Introduction Webinar: 17th June, 10 am - 1 pm [ONLINE].

  • ​The course starts with a half-day webinar where you’ll be introduced to the service design methodology, what the process looks like, and how to better understand user needs.

​You’ll then have four weeks to complete a piece of discovery research focused on understanding where you could be saving time.

Define phase

2. Prototyping Workshop: 17th July, 10 am - 1 pm [IN-PERSON], location TBD.

  • ​During this face-to-face interactive workshop, you will be guided through activities to design a new digital prototype of your service.
  • ​We will provide lunch and refreshments. We will also reimburse your travel costs.

Develop phase

​You’ll have four weeks to test your solution and gather results.

3Closing Webinar: 14th August, 10 am - 1 pm [ONLINE]

  • ​At the end of the eight weeks, you'll attend a closing webinar where you will share what you've learned throughout the course and celebrate what you've achieved.

Self-study tasks

​In between, you’ll be guided through a series of activities that you can complete on your own time.

​We recommend that you allow 2-3 hours a week for the course.

Mentor meetings with trainers

​You’ll also have two (or more if you like) mentor meetings with the trainers to catch up on how you're doing and to support you with your project.

Who is this course for?

​This course is for third-sector organisations based in or delivering a service in Wales.

​​​We encourage two people per organisation to attend the course (although this is not essential). Each person needs to register individually.

What is Newid?

​​Newid promotes good digital practice across the third sector in Wales. We do this by providing training, support and information. It is a partnership between ProMo CymruCwmpas and WCVA and supported by The Centre for Digital Public Services.

How is this course funded?

​Welsh Government is funding the facilitation of the course through Newid.

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