We have designed a Customer Relationship Management (CRM) for the Third Sector that’s free to copy, adapt and use. The CRM has been built on a system called Airtable which is simple to use and can quickly be changed or developed by staff without any coding experience. If you

As a Third Sector organisation, inclusivity is embedded into how an organisation runs. Translating this into your digital communications is vital, and writing Alt text is an easy way to start. In this article, we’ll cover what Alt text is, why it’s important, five top tips and two

As the digital landscape continues to evolve, online whiteboards have become indispensable for collaboration.  With the recent announcement that the popular Google Jamboard is closing, many are looking for a reliable alternative.   In this article, we'll explore alternative digital whiteboards, and how they can enhance your work as

Your organisation might already be using Artificial Intelligence (AI), curious about AI, or been told you should not be using AI. In this article, we'll give an overview of things a third sector organisation might want to consider if they choose to use a particular form of AI

Wherever you are in your digital journey, we're here to help. Here you’ll find the practical support we offer and links we have curated to help you along the way. Training * AI and Automation for increased Efficiency 1-1 Digital Support * Cwmpas Mentoring * Digi Cymru Digital Toolkits * Cwmpas

In this guide, we recommend our pick of good-quality laptops for third sector organisations in Wales. The guide intends to support third sector organisations in making this vital hardware choice. The views we express may not be shared by any potential funders of capital items. However, we believe it is

Cloud telephony is an important consideration for organisations of all sizes, supporting an alternative communication channel for voice and video calls from anywhere around the world can have a larger impact on your users than you realise. This guide covers the following: * What VoIP (Voice over Internet Protocol) is * The

A digital system offers one place for you and your team to store and share documents to work together on projects and fundraising activities whilst keeping people’s information safe.  This guide covers the following: * What are cloud-based systems and which ones can help you and your teams. * Understand the

Some digital projects may require specialised skills and capacity that your organisation may not have. Using an agency can be a helpful way of recruiting short-term expertise and support to deliver digital projects. This guide looks specifically at how you can use external agencies for digital projects, how to select

Digital Payments are the transfer of value from one payment account to another that are made over the internet and mobile channels. They can take many forms such as a mobile phone, Point of Sale computer, social media, text or SWIFT (Society of the Worldwide Interbank Financial Telecommunication) although this

Being able to demonstrate the impact of the work you do has never been more important for third-sector organisations - whether it is providing evidence to funders of how a programme has achieved its goals or demonstrating to potential donors why their money will make a difference. This guide gives

At the end of this guide you will: Understand the importance of identifying who their audience is. Know how to engage and retain donors. Be able to build a strategy to engage their preferred audiences. What is a digital donor journey? This is the pathway someone takes to become an

Office software is used every day by third-sector organisations to produce documents, spreadsheets and presentations. There are many different brands of office software, also known as ‘packages’ or ‘suites’. Microsoft Office is the usual ‘default’ office software of many organisations. Selecting the right software and knowing the basics of how