Case Studies - Newid Cymru

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Case Studies

Learn how other third-sector organisations in Wales use digital.

Advisor for Gwent Access to Advocacy helpline talking on the phone while taking notes with a pen and paper at a desk.

How four helplines used a no-code CRM to save time

What was the problem? ProMo Cymru was able to simplify how it manages data and reduce admin for staff across its four helplines by using Airtable. Before the team started using Airtable, they used several CRM systems, so data and resources were spread across different platforms. This meant that there

Worried parent looking at their phone in the dark.

How Kidscape used VideoAsk to support parents in need, even when their helpline was closed

Kidscape, a bullying prevention charity joined the Designing Digital Services course to rethink their Parent Advice Line. One problem the team faced was that the Advice Line was only contactable for a few hours by phone on Mondays and Tuesdays due to limited resources. Kidscape wanted to explore the challenge

Man on the phone.

How WCVA used Service Design to improve their enquiry system for staff and users

The WCVA support team joined the Designing Digital Services course to find a way to improve the experience of people who contact WCVA and the staff who pick up the calls using Service Design. After the closure of the WCVA Helpdesk in 2018 and the redundancy of the Receptionist role

Smiling group photo of EVI Pantry team in the Pantry.

How a Community and Cultural Centre uses Zapier to update their mailing list automatically

What was the problem? The Ebbw Vale Institute (EVI) Community & Cultural Centre has been building up its mailing list using an e-marketing tool called Mailchimp. They use it to design email newsletters to keep the community and their contacts up to date on all their opportunities, community events, classes,

Two black people on a zoom call, smiling.

How ProMo Cymru saves time booking meetings using Calendly

When ProMo’s DigiCymru service requests skyrocketed, it became harder for the team to balance the legwork it took to book sessions with each organisation. That's where Calendly came in. Below, you will find out how they use Calendly to remove the need for back-and-forth emailing. What was

Newydd Housing Association

Newydd Housing Association

How a Housing Association used QR codes and automation to help encourage more people sign-up to their service and reduce repetitive back office admin tasks. In the summer of 2021, Newid ran a course on Designing Digital Services. The 6 week course introduced the concept of Service Design and supported

GAVO

How a County Voluntary Council (CVC) used digital tools to communicate more effectively with its member organisations while keeping a human touch. David from GAVO had support from Newid's Service Design Training to improve how they write and design engaging online content for community groups on funding and