Lucy Palmer - Newid Cymru: Digital for the Third Sector in Wales

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Lucy Palmer

Digital marketing, communications and resources lead for Newid. Comms and Engagement Officer at ProMo Cymru.

Platfformau arolwg am ddim

Beth yw’r adnoddau arolwg gorau sydd ar gael am ddim i sefydliadau nid er elw yng Nghymru?

Dewch o hyd i’r adnoddau arolwg gorau sydd ar gael am ddim i elusennau yng Nghymru ac sy’n cydymffurfio â’r Rheoliad Cyffredinol ar Ddiogelu Data (GDPR). Cymharwch Microsoft Forms, Google Forms, Tally, a mwy am gymorth dwyieithog Cymraeg/Saesneg.

Free survey platforms

What are the best free survey tools for Welsh non-profits?

Find the best free, GDPR-compliant survey tools for Welsh charities. Compare Microsoft Forms, Google Forms, Tally, and more for bilingual Welsh/English support.

Sut gall sgrialfwrdd a beic modur eich addysgu am Gynllunio Gwasanaethau Digidol

Sut gall sgrialfwrdd a beic modur eich addysgu am Gynllunio Gwasanaethau Digidol

Mae cynllunio gwasanaeth yn croesawu ansicrwydd. Mae cymaint nad ydym yn ei wybod ar ddechrau prosiect. Hyd yn oed ar ôl gwneud ymchwil defnyddwyr da, ni allwch fod yn sicr sut y bydd eich defnyddwyr yn ymateb neu faint bydd eich gwasanaeth yn diwallu eu hanghenion.

What skateboards and motorbikes can teach us about Designing Digital Services

What skateboards and motorbikes can teach us about Designing Digital Services

Service design embraces uncertainty. There’s so much we don’t know at the beginning of a project. Even after doing good user research you still can’t be sure how your users will respond or how much your service will meet their needs.

A close up of a woman taking a photo using her phone. We see her phone screen and the image she is taking.

Funding for digital: nine ways to make your organisation more attractive to funders

This resource is for CEOs and senior managers looking to make their organisation more viable for grant funding and business development people looking to improve funding applications that include digital costs.

A close up of a woman taking a photo using her phone. We see her phone screen and the image she is taking.

Cyllido ar gyfer digidol: Naw ffordd i wneud eich sefydliad yn fwy deniadol i gyllidwyr

Mae’r adnodd hwn ar gyfer Prif Swyddogion Gweithredol ac uwch reolwyr sy’n awyddus i wneud eu sefydliad yn fwy hyfyw ar gyfer cyllid grant a phobl datblygu busnes sy’n awyddus i wella ceisiadau cyllido sy’n cynnwys costau digidol.

🚀 Newid's February Newsletter

🚀 Newid's February Newsletter

Welcome to this month's Newid newsletter. This is where we share information on digital training, support and resources to help third sector organisations with digital. If you have any content suggestions or feedback, get in touch at lucyp@promo.cymru This is a bilingual newsletter; scroll down for

Beth Rydym yn ei Olygu Wrth Siarad am Gynllunio Gwasanaeth

Beth Rydym yn ei Olygu Wrth Siarad am Gynllunio Gwasanaeth

Awdur: Adnodd gwreiddiol gan Katie Dickerson, wedi'i addasu gan ProMo Cymru (Rhagfyr 2025); Amser Darllen: 7 munud Mae hwn yn adnodd agored. Mae croeso i chi ei gopïo a'i addasu. Darllenwch y telerau. Mae’r adnodd hwn ar gyfer unrhyw un sydd efallai wedi clywed am

A man holding a piece of paper that shows a user persona for Newid.

What we mean when we talk about Service Design

Author: Original resource created by Katie Dickerson, adapted by ProMo Cymru (Dec 2025); Reading Time: 7 minutes We've made this resource open. You are free to copy and adapt it. Read the terms. This resource is for anyone who may have heard of service design but isn’t

Y tu allan i Ganolfan y Glowyr Caerffili ar ddiwrnod heulog. Yn y tu blaen mae pwll, yn ogystal â mainc o dan bergola.

Astudiaethau Achos

Bodloni Anghenion y Gymuned gyda’r Dechnoleg Gywir yng Nghanolfan y Glowyr Caerffili

Mae Canolfan y Glowyr Caerffili ar gyfer y Gymuned yn elusen sy’n cael ei harwain gan wirfoddolwyr ac sydd wedi’i lleoli yn hen Ysbyty’r Glowyr Caerffili. Mae’r Ganolfan yn cynnig gwasanaethau lles, cyfleoedd i ddysgu a gweithgareddau diwylliannol sy’n helpu i leihau achosion o fod

The exterior of the Caerphilly Miners Centre on a sunny day. In front is a pond, as well as some benches underneath a pergola.

Meeting community needs with the right tech at Caerphilly Miners Centre

Caerphilly Miners Centre for the Community is a volunteer-led charity based in the former Caerphilly Miners’ Hospital. The Centre offers wellbeing services, learning opportunities and cultural activities that help reduce social isolation and bring people in the community together. The challenge Like many community organisations, Caerphilly Miners Centre knew they

Newid AI Ar Gyfer Arweinwyr

AI ar gyfer Arweinwyr: Hyfforddiant am ddim i'r Trydydd Sector yng Nghymru 2026

Mae yna angen amlwg am sgyrsiau ar lefel arweinwyr ynghylch AI. Nid dim ond ynghylch beth sy’n bodoli, ond sut maent yn gallu bod yn rhan o’ch cenhadaeth, sut i’w defnyddio’n gyfrifol, a sut i adeiladu hyder yn fewnol. Dros y ddau fodiwl, byddwn yn cwmpasu

Newid, AI for leaders

Training and Support

AI for Leaders: Training for the Third Sector in Wales 2026

There’s a clear need for leadership-level conversations about AI. Not just about what tools exist, but how they fit into your mission, how to use them responsibly, and how to build internal confidence. Over the two modules, we’ll cover an overview of AI, practical examples, Third Sector case

A lady is smiling at someone off screen at a training session. Behind her is a QR code on a big screen.

Hyffordiant a Chefnogaeth

Cynllun Grantiau Bach Newid: Gwneud cais am £500-£3,000 i Ddatblygu Eich Gwaith Digidol

Beth yw’r Cynllun Grantiau Bach? Mae’r Cynllun Grantiau Bach Newid yn cynnig cyllid rhwng £500 a £3,000 i helpu sefydliadau’r trydydd sector i gymryd y cam nesaf yn eu taith ddigidol. Ar hyn o bryd, mae’r cynllun grant yn rhedeg unwaith y flwyddyn. Os yw

A lady is smiling at someone off screen at a training session. Behind her is a QR code on a big screen.

Training and Support

Newid Small Grants Scheme: Apply for £500-£3,000 to progress your digital work

What is the Small Grants Scheme? The Newid Small Grants Scheme offers funding between £500 and £3,000 to help third sector organisations take the next step in their digital journey. The grant scheme currently runs once a year. If your organisation has received direct support from Newid, you'

A mother blows bubbles for her smiling young daughter, who is sitting in a wheelchair.

How Scope used content design and online community building to improve connection for parents of disabled children

A fresh look at supporting parents online When a member of the Scope team joined the Designing Digital Services Course, they started with the goal to encourage more parents of disabled children to engage with their online community. But as they moved through the service design process, that goal evolved.

Mam yn chwythu swigod ar gyfer ei merch ifanc sy’n gwenu, ac sy’n eistedd mewn cadair olwyn.

Sut y bu i Scope ddefnyddio dylunio cynnwys ac adeiladu cymuned ar-lein er mwyn gwella cysylltiad ar gyfer rhieni i blant anabl

Golwg newydd ar gefnogi rhieni ar-lein Pan ymunodd aelod o’r tîm Scope gyda’r Cwrs Dylunio Gwasanaethau Digidol, fe wnaethant ddechrau gyda’r nod o annog mwy o rieni plant anabl i ymgysylltu gyda’u cymuned ar-lein. Ond wrth iddynt symud drwy’r broses ddylunio gwasanaeth, fe esblygodd y

Cwrs Cynllunio Gwasanaethau Digidol: Ionawr 2026

Cwrs Cynllunio Gwasanaethau Digidol: Ionawr 2026

Mae cynllunio da yn gwneud i ddigidol weithio i'ch defnyddwyr. Mae'n meithrin cynhwysiant, yn arbed amser ac arian, ac yn cryfhau ffydd. Ar y cwrs Cynllunio Gwasanaethau Digidol, byddwch yn dysgu ffyrdd ymarferol i gynllunio gyda defnyddwyr, nid ar eu cyfer nhw yn unig. Byddwn yn

Two women smiling while speaking to a group in a professional setting.

Training and Support

Designing Digital Services Course: January 2026

Good design makes digital work for your users. It builds inclusion, saves time and money, and strengthens trust. On the Designing Digital Services course, you’ll learn practical ways to design with users, not just for them. We will explore how digital can improve your service for your users by

Man and woman smiling at someone out of frame. In front of them is an a3 piece of paper covered in sticky notes.

Training and Support

Designing digital services with people: Newid Digital Sessions [Online]

Join us on the 2nd December, 10 am - 11:30 for the next Newid Digital Session all about making digital services work for people. Hear how Conwy Connect for Learning Disabilities, a charity that promotes the rights of people with a learning disability in North Wales, used Service Design

Dylunio Gwasanaethau Digidol gyda Phobl: Sesiynau Digidol Newid [Ar-lein]

Dylunio Gwasanaethau Digidol gyda Phobl: Sesiynau Digidol Newid [Ar-lein]

Ymunwch â ni ar yr 2il o Ragfyr, 10 - 11:30 ar gyfer y Sesiwn Ddigidol Newidnesaf, yn ymwneud â gwneud i wasanaethau digidol weithio i bobl. Gwrandewch ar sut y gwnaeth Cyswllt Conwy ar gyfer Anableddau Dysgu, elusen sy’n hyrwyddo hawliau pobl ag anabledd dysgu yng Ngogledd

AI Strategy for Charities: Newid Digital Sessions

Training and Support

AI Strategy for Charities: Newid Digital Sessions

AI tools are already being used day-to-day in many charities, from drafting documents and reports to admin tasks. But when it comes to using AI at a strategic level, there’s a gap. That’s why we’ve chosen AI Strategy as the topic for our next Newid Digital Session.

AI Strategaeth ar gyfer Elusennau: Sesiynau Digidol Newid

AI Strategaeth ar gyfer Elusennau: Sesiynau Digidol Newid

Mae cofrestru ar gyfer y Sesiynau Digidol Newid yma wedi cau. Cofrestrwch i'n cylchlythyr i gael gwybod am y sesiynau nesaf. Mae adnoddau deallusrwydd artiffisial (AI) eisoes yn cael eu defnyddio o ddydd i ddydd mewn nifer o elusennau, o ddrafftio dogfennau ac adroddiadau i dasgau gweinyddol. Ond

Newid Digital Sessions: A Space for the Third Sector to Share

Training and Support

Newid Digital Sessions: A Space for the Third Sector to Share

A new event series for third sector organisations in Wales. Join online workshops, hear from experts, and share what’s working. Let’s stop reinventing the wheel.Hear about the next session What are they? We’re launching a new event series called ‘Newid: Digital Sessions’, which have been designed

Sesiynau Digidol

Sesiynau Digidol Newid: Gofod i’r Trydydd Sector Gael Rhannu

Cyfres o ddigwyddiadau newydd ar gyfer sefydliadau trydydd sector yng Nghymru. Ymunwch â gweithdai ar-lein, a chael clywed gan arbenigwyr a rhannu beth sy’n gweithio. Beth am roi’r gorau i ailddyfeisio’r olwyn. Clywed am y sesiwn nesaf Beth ydyn nhw? Rydym yn lansio cyfres ddigwyddiadau newydd o’