The Welsh Refugee Council (WRC) provides vital frontline support to asylum seekers and refugees across Wales. Whether it is helping with housing, jobs or legal advice, their mission is to help people build new lives. In this video, Athina Summerbell, Head of Communications, Engagement and Policy, explains how they made

Caerphilly Miners Centre for the Community is a volunteer-led charity based in the former Caerphilly Miners’ Hospital. The Centre offers wellbeing services, learning opportunities and cultural activities that help reduce social isolation and bring people in the community together. The challenge  Like many community organisations, Caerphilly Miners Centre knew they

A fresh look at supporting parents online  When a member of the Scope team joined the Designing Digital Services Course, they started with the goal to encourage more parents of disabled children to engage with their online community.   But as they moved through the service design process, that goal evolved.

Brook, a leader in sexual health for over 60 years, set out to develop an inclusive contraception tool to combat misinformation and guide users through their contraception options. A key part of this process was ensuring the tool was user-friendly, accurate, and aligned with how people seek information. To achieve

Romodels do brilliant work to inspire primary school children across Wales by introducing them to Romodels in diverse careers. However, they identified that schools and teachers, potential funders and their supporters were unable to find them online. This case study explores how developing their online presence and improving their website

This case study explores how developing a new website and strengthening their marketing strategy allowed RPL to extend their reach. Role Play Lane (RPL) is a non-profit organisation that supports children, parents and families education, mental health, and well-being. A few of the ways they do this is through role

By using Tripetto and a Service Design approach, CC4LD transformed a challenging process into one that empowers their members. Conwy Connect for Learning Disabilities (CC4LD) do amazing work promoting the rights of people with a learning disability living in North Wales. People with learning disabilities can become members to take

In this guest blog, a Kidscape team member shares how Newid’s Designing Digital Services course helped them rethink their approach, leading to a simple and affordable user-focused solution. I made assumptions about the parents of bullied children. It turns out I was wrong. When you work for the same

What was the problem? ProMo Cymru was able to simplify how it manages data and reduce admin for staff across its four helplines by using Airtable. Before the team started using Airtable, they used several CRM systems, so data and resources were spread across different platforms. This meant that there

Kidscape, a bullying prevention charity joined the Designing Digital Services course to rethink their Parent Advice Line. One problem the team faced was that the Advice Line was only contactable for a few hours by phone on Mondays and Tuesdays due to limited resources. Kidscape wanted to explore the challenge

The WCVA support team joined the Designing Digital Services course to find a way to improve the experience of people who contact WCVA and the staff who pick up the calls using Service Design.  After the closure of the WCVA Helpdesk in 2018 and the redundancy of the Receptionist role

What was the problem? The Ebbw Vale Institute (EVI) Community & Cultural Centre has been building up its mailing list using an e-marketing tool called Mailchimp. They use it to design email newsletters to keep the community and their contacts up to date on all their opportunities, community events, classes,

When ProMo’s DigiCymru service requests skyrocketed, it became harder for the team to balance the legwork it took to book sessions with each organisation. That's where Calendly came in. Below, you will find out how they use Calendly to remove the need for back-and-forth emailing. What was

How a Housing Association used QR codes and automation to help encourage more people sign-up to their service and reduce repetitive back office admin tasks. In the summer of 2021, Newid ran a course on Designing Digital Services. The 6 week course introduced the concept of Service Design and supported

How a County Voluntary Council (CVC) used digital tools to communicate more effectively with its member organisations while keeping a human touch. David from GAVO had support from Newid's Service Design Training to improve how they write and design engaging online content for community groups on funding and